Whatever Happened To "Customer is King"?
I have a few pet peeves, and one of them, is lack of or terribly miserable customer service, customer experience, client relations, consumer service, call it what you will! I always feel that if I am paying for a product or service, I need to be treated with respect and decency from the retailer/service provider. My career has exclusively been in customer based industries, providing services for face to face interactions. In other words, industries that required human communication. It has been an absolute pleasure seeing happy return clientele and at times challenging "please never come back" clientele. The one commonality in both, is us, as service providers needed to remain fair, courteous, helpful, and non-judgemental in either case. It is not up to us, to treat the difficult less satisfied guest any differently. Studying the exceptional, the mediocre, the awful, and the down darn atrocious customer experience has been a secret hobby of mine. Yes, I worke...